0 STAR RATING: Julie in the Sutton Store - whose been there 3 years told me they have never accepted refunds on products (I was not told this at point of sale or provided with information within my paperwork of the purchase). She was also unaware of the company policy or the one on the receipt of purchases. Wouldn't allow me to return my purchase after my receipt clearly stated and I quote "No repairs or deposits to be collected without ticket or identification. No refunds on deposits. This receipt also acts as your guarantee and must be presented when returning goods for any reason. The does not affect your statutory rights." The watch I purchased for my partner, hasn't been worn and is still in the condition it was bought in. According to the website (attached to this store via google), the policy on refunds is within 30 days of purchase - which I am well in. But as informed by Julie in the Sutton Store - this website is not Claybrook Jewellers (even though the Sutton store appears in store locator ON THAT WEBSITE). Julie knows best and clearly wants to hold onto her commission. Abysmal service, I advise everyone to avoid this store! I will be taking this further and going down legal routes until Claybrook are held accountable for misdirection and not providing T&C's at time of purchase, in writing or verbally. I have worked in sales for over 10 years and this is the incorrect way to handle customers and sales. I hope Julie reads this also, as she has set the standard so low and I would like action to be taken against her from within Claybrook.
Non existent aftercare for expensive items purchased from their store considering other jewellers clean and maintain jewellery annually for free. The sales staff are not friendly and only want to take your money. Avoid!
Emma, Julie and Shaddon’s service was amazing! The ladies make you feel welcome and really helped in picking out a chain. 100% would recommend and they will be my number 1 choice for any jewellers storesz
So astonished by the service I got in Sutton store. They've always been unfriendly, even though I've bought there, but this last time down right hostile when I asked to see earrings £280. Was told curtly I must not lower my mask , not place them anywhere near my ears. I will never shop there again. They're loss. Sally
ZERO STAR APPALLING RIP OFF. As per majority of reviews do not waste your time here especially your money as they over charge and are totally incompetent. This is second time they have replaced my watch battery (which lasts less than one year). Last time went back as watch misted up - they tightened back, this time the same, their poor excuse needs to go back to manufacturers for sealing. This watch has a 50m waterproofing and now mists up when washing up, or washing car, neither of which I immerse watch. Will never go back .... you have been warned!!!!